Refunds & Cancelation
We believe in helping our customers as far as possible, and therefore have a liberal cancellation policy.
Cancellations will be considered only if the request is made before 24 hours of placing an order. However, the cancellation request will not be entertained if the order has been communicated to the production department and they have initiated the production process.
No cancellations will be entertained for orders placed on special occasion days like Diwali, Valentine, Christmas, New Year, etc.
Refunds for cancelled orders will take a maximum of 15 days after charging a 10% cancellation fee.
Refund could be initiated, In case your amount was deducted from your account but transaction was not successful.
Refund process would take 15 days, but we vouch that your money would be refunded back, Promptly. Please place an order again, to enjoy our products.
Returns and Exchange:
If the order is not picked up, then no refund will be provided.
If the address is incorrect & failure to answer our call, then, refund will not be provided.
On consumption, if you feel the taste is not as per your expectations, you may ask for a refund or exchange. But, we own the right to accept or deny the complaint based on our assurance and our observance of quality procedures.
Remember, cake and food items are a perishable commodity and has to be stored as per storage instructions and to be consumed before expiry.
Out of stock:
We may offer alternate choices, in case, the cake ordered is not available. If it is unacceptable at your end, then the full amount would be paid through the original mode of payment. No compensation, whatsoever, could be paid for non-supply of order due to genuine reasons.